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What is an Employee Assistance Program EAP?

An Employee Assistance Program (EAP) is an employee work-based, benefit program that offers employees 24/7 access to an expanded network of experts with solutions and support for people resolving work and life issues with everyday challenges. 

KGA’s confidential services are available to you and your adult household members, at no cost

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Who is eligible?

All City of Bridgeport employees and members of their immediate families are eligible to use this free and confidential employee assistance program at no cost. Employees will have access to the following benefits and services:

  • Counseling In-person, phone, video, or message-based sessions to help resolve emotional and mental health issues
  • Crisis Immediate intervention for depression, anxiety, substance misuse and risk of harm to self or others  
  • Stress Assessment of stress level and techniques/tips for managing stress
  • Work Support for work stress and consultations for career exploration
  • Convenience Referrals for services ranging from pet sitting and house cleaning to fitness classes and continuing education resources
  • Eldercare Consultations and referrals to meet the needs of elders and the caregivers supporting them
  • Family Referrals for childcare needs and support for parenting challenges.  Access to family/couples counseling
  • Financial Consultations with licensed professionals for debt management, budgeting, and financial planning
  • Legal Consultations with an attorney and referrals for most legal issues
  • Nutrition Consultations with a registered dietician on weight management, food allergies, children’s nutrition, and other dietary needs

How to access EAP Services?

Contact KGA Employee Assistance

 (800) 648-9557

EAP Resources

Managers and Supervisors

EAP provides the diverse support services managers need to guide the employees they support.

  • Confidential manager consultations around difficult employee challenges
  • In-person & online skills development
  • Managed referrals for sensitive or potentially disruptive issues
  • Webinars, podcasts, articles and other Manager Essentials tools

The Supervisor Referral process is a structured tool a manager, supervisor, or HR/Labor staff department can use to help employees address specific on-the-job performance problems that are causing concern.  A Supervisor Referral triggers three (3) individual counseling visits.  Employee participation is voluntary.